We always want to make sure you get your questions answered! Check out our Frequently Asked Questions below, and if you still can't find what you're looking for, feel free to Contact Us.


Returns & Exchanges


What is your return policy?

We understand that your gear may not always work out for everyone's adventures! We provide returns for U.S. orders within 30 days of purchase.

  • To receive a full refund, your item must be sent back in its original packaging and condition (used items will not be accepted).
  • For refunds to credit cards and PayPal, we deduct $5 per item to cover restocking costs unless the item is damaged or defective upon arrival.
  • Refunds will be processed once products are received by us and we approve of the condition. If you are expecting a refund, a credit will be submitted to your bank within three business days. It may take your bank up to 10 business days to post the funds to your account. If you have not received your credit back, we suggest contacting your bank. 
  • Request and receive your return label here.
  • Unfortunately, we do not accept returns or exchanges for any sale items or international orders.

What is your exchange policy?

If you prefer items in another color or size, simply return the original, unused product back to us for a refund and place a new order on womenglutes.com. Product return must be initiated within 30 days of purchase, and customers are responsible for a $5 restocking fee per item unless the item is damaged or defective upon arrival.

  • Request and receive your return label here.
  • Exchanges are not always guaranteed, as our products sell fast during busy seasons and items in stock may be limited.




My package says it was delivered but I didn't receive it yet! What happened?

For complete information on Tracking & Deliveries, please visit our Tracking page here.

If you still have questions after looking at Frequently Asked Questions on that page, feel free to reach out to us at support@activebella.com and our team would be happy to help!


How long will it take for me to get my order?

All orders are fulfilled by a variety of shipping carriers, depending on your location. The time it takes for your order to be delivered depends on which shipping option you select during check out.

We understand that sometimes packages get lost or delayed. If this happens to you, feel free to reach out to us at support@activebella.com so we can work together on a solution.


I received one of my products but haven't received the other yet.

Please note that multi-product purchases may ship in multiple packages as they are fulfilled by warehouses across the United States that have product availability. You'll definitely receive everything, it may just come in several boxes and at different times. 



Do you offer a warranty on your products?

We offer a 5-year guarantee on all of our products if you find that you run into any issues with your gear (something isn't working right, etc.).

In order for us to consider a replacement for your product, you must be able to:



Please reach out to us at support@activebella.com so that we can better assist you; our Customer Service team will be happy to work with you and/or ship out replacement gear or accessories if needed!



Contacting Our Team


How do I contact your Customer Service team?

Please email us at support@activebella.com  with your Order ID, your name, email, and as much information as possible and we will be able to assist with any questions you may have. You can also visit our Contact Us page to reach out. Our team replies to all inquiries within 24 hours!


I sent you an email but I didn't hear back within 24 hours. What gives?

Our team replies to all messages within 24 hours. If you have not heard back from us, please be sure to check your spam folder, or any filtered emails as sometimes our responses may end up there. We can assure you we're always here to help and never ignore our customers!