Got a question? Check out our FAQ’s below to find the answer you are looking for.
SHIPPING
Got some questions about Shipping? Check out the pointers below! 🏄
Where is my parcel?
Shipping typically takes 2 weeks depending upon where you are in the world. However, due to the on-going COVID-19 pandemic some international orders can be delayed.
If you are having issues tracking your order using the courier website please click here!
How much does shipping cost, and do you deliver to my address?
We offer free shipping for all international orders (over $50) 🎈 and we've expanded our shipping locations and deliver almost everywhere in the world! 🌎
How do I find my tracking number?
Once your order has been dispatched, you’ll receive an email notifying you of this with a tracking link included. Your tracking will continue to update as your parcel makes its way to you so please be patient.
If you can't locate your email with your order confirmation, please check your 'Junk' folder.
MY ORDER
A query with your order? We might have something below to help 👇🏽
When will my order be dispatched?
Your order will start processing as soon as you purchase your item and is usually dispatched within two working days, but in rare circumstances it may take up to five working days before it is dispatched.
Once your order has been dispatched you'll receive an email confirming this with your tracking number attached.
How do I find my order confirmation?
You will receive a confirmation of your order via the email which you entered during checkout. Please note, it may take up to 1-2 working days before your payment clears and your order is confirmed.
If you can't locate your email with your order confirmation, please check your 'Junk' folder.
PAYMENTS
Need to know about Payments? Check here! 💸
What payment methods do you accept?
SIZING
Size issues? We've got you covered! 👙
How do I find the right size?
If you are still confused then you can pop us a message through via our contact us page and we'll be happy to help!
We strongly believe at ActiveBella all sizes should rock our activewear, so we are currently working hard to make them as inclusive as possible! So if you are in doubt, do not be afraid to ask! 💖
RETURNS AND EXCHANGES
Need more information on our Returns & Refunds Policy? Check below ✨
How do I return my order?
We know you have great taste, so if you are in anyway dissatisfied with your order we're happy to exchange or refund! 💞
Just make sure you meet the following:
1. Your order must be returned within 30 days of purchase
2. Must be in original condition
3. Not have been worn, washed or altered in any way
If you're okay with the above then get in touch with us by visiting our 'Contact Us' page!
FREE SHIPPING WORLDWIDE
100% SAFE & SECURE CHECKOUT
24 MONTH WARRANTY ON ALL PRODUCTS
FREE RETURNS WORLDWIDE ON ORDERS OVER $75
